Privacy Policy

Bubbles&Memories Last updated: 2026-09-14

Bubbles&Memories (“we”, “us”, “our”) operates the website https://bubblesandmemories.com (the “Site”), through which we offer luxury event styling and lounge hire services, including lounge setups, champagne walls, champagne towers, and related add‑ons. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Site, make an enquiry, or place an order.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bubbles&Memories Phone: +44 7401 435319

For any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We may collect the following categories of personal data:

a) Information you give us directly

Name and contact details (email address, phone number)
Event details (date, venue, guest count, service requested)
Billing and delivery/venue address (for orders and bookings)
Any other information you choose to include in enquiries, contact forms, or correspondence with us

b) Information collected automatically

IP address, browser type, and device information
Pages visited, time spent on the Site, and referring website
Cookies and similar tracking technologies (see Section 6)

c) Information from third parties

If you contact us via social media (Facebook or Instagram), we may receive your public profile information and message content as permitted by that platform.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes for our services
Process and fulfil orders and bookings placed through the Site
Communicate with you about your booking, event, or order status
Process payments and prevent fraud
Improve our Site, products, and services
Send you marketing communications, where you have consented to receive them (you may opt out at any time)
Comply with our legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract — to process your booking/order and provide the services you request
Consent — for marketing communications and non-essential cookies
Legitimate interests — to operate and improve our Site and business, and to respond to enquiries
Legal obligation — to comply with tax, accounting, and other legal requirements

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service providers who support our business operations, such as our website hosting provider (WordPress/WooCommerce), payment processors, and email/communication tools
Event/delivery partners where necessary to fulfil your booking (e.g. staff attending your venue)
Professional advisers (accountants, legal advisers) where necessary
Authorities, where required by law

Any third parties who process data on our behalf are required to keep it secure and use it only for the purposes we specify.

6. Cookies

Our Site uses cookies and similar technologies to:

Enable core website and shopping cart functionality (WooCommerce)
Remember your preferences
Analyse website traffic and usage (if analytics tools are enabled)

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the shopping cart and checkout.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes described in this Policy
Meet our legal, accounting, or reporting obligations (e.g. order and invoice records are typically kept for at least 6 years for tax purposes)

After this period, your data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing
Request data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us using the details in Section 1.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and services are not directed at children, and we do not knowingly collect personal data from individuals under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Phone: +44 7401 435319

This document is a general template and should be reviewed by a qualified legal professional to ensure full compliance with UK GDPR and any other applicable regulations before publishing on your website.